Support

Get support by choosing our services below.

Last Update

Non-aviation products are warranted to be free from defects in materials or workmanship for one year from the date of purchase. Within this period, Garmin will, at its sole option, repair or replace any components that fail in normal use. Such repairs or replacement will be made at no charge to the customer for parts or labor, provided that the customer shall be responsible for any transportation cost. This warranty does not apply to: 
(i) cosmetic damage, such as scratches, nicks and dents;
(ii) consumable parts, such as batteries, unless product damage has occurred due to a defect in materials or workmanship; 
(iii) damage caused by accident, abuse, misuse, water, flood, fire, or other acts of nature or external causes;
(iv) damage caused by service performed by anyone who is not an authorized service provider of Garmin; or
(v) damage to a product that has been modified or altered without the written permission of Garmin, or 
(vi) damage to a product that has been connected to power and/or data cables that are not supplied by Garmin. In addition, Garmin reserves the right to refuse warranty claims against products or services that are obtained and/or used in contravention of the laws of any country. This product is intended to be used only as a travel aid and must not be used for any purpose requiring precise measurement of direction, distance, location or topography. Garmin makes no warranty as to the accuracy or completeness of map data in this product.

THE WARRANTIES AND REMEDIES CONTAINED HEREIN ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY LIABILITY ARISING UNDER ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, STATUTORY OR OTHERWISE. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, WHICH MAY VARY FROM STATE TO STATE.

IN NO EVENT SHALL GARMIN BE LIABLE FOR ANY INCIDENTAL, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES FOR ANY TRAFFIC FINES OR CITATIONS, WHETHER RESULTING FROM THE USE MISUSE OR INABILITY TO USE THE PRODUCT OR FROM DEFECTS IN THE PRODUCT. SOME STATES DO NOT ALLOW THE EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

Garmin retains the exclusive right to repair or replace (with a new or newly overhauled replacement product) the device or software or offer a full refund of the purchase price at its sole discretion. SUCH REMEDY SHALL BE YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY BREACH OF WARRANTY.

To obtain warranty service, contact your local Garmin-authorized dealer or call Garmin Product Support for shipping instructions and an RMA tracking number. Securely pack the device and a copy of the original sales receipt, which is required as the proof of purchase for warranty repairs. Write the tracking number clearly on the outside of the package. Send the device, freight charges prepaid, to any Garmin warranty service station.

Online Auction Purchases: Products purchased through online auctions are not eligible for rebates or other special offers from Garmin warranty coverage. Online auction confirmations are not accepted for warranty verification. To obtain warranty service, an original or copy of the sales receipt from the original retailer is required. Garmin will not replace missing components from any package purchased through an online auction.

International Purchases: A separate warranty may be provided by international distributors for devices purchased outside the United States depending on the country. If applicable, this warranty is provided by the local in-country distributor and this distributor provides local service for your device. Distributor warranties are only valid in the area of intended distribution. Devices purchased in the United States or Canada must be returned to the Garmin service center in the United Kingdom, the United States, Canada, or Taiwan for service.

Marine Warranty Policy: Certain Garmin Marine products in certain areas have a longer warranty period and additional terms and conditions. Go to www8.garmin.com/support/pdf/marine_warranty.pdf for more details and to see if your product is covered under the Garmin Marine Warranty Policy.

Australian Purchases: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The benefits under our Limited Warranty are in addition to other rights and remedies under applicable law in relation to the products. Garmin Australasia, 30 Clay Place, Eastern Creek, NSW, Australia, 2766. Phone: 1800 235 822.

Out of Warranty

Take the following steps to service an out-of-warranty product.

Step 1: Look up the repair rate.
We offer a complete factory overhaul of certain products. Select a product from the menu below to view the repair rate (aviation products are on FlyGarmin).. Rates include shipping and handling.

Note: Repairs have a 90 day warranty. If the product sent in is still under its original warranty, then the new warranty is 90 days or to the end of the original warranty, depending on which is longer.

 

Prices include complete factory overhaul to new required specifications and domestic ground shipment back to you. 
Service policy and flat repair rates are subject to change without notice.
Rates are shown in U.S. dollars and apply to service in the U.S. only. If outside of the U.S., contact your local Garmin office for repair costs. For models not in the list above, call Product Support for service availability.
We reserve the right to make changes or improvements in our products from time to time without incurring the obligation to install such improvements or changes on equipment or items previously manufactured.
We retain the exclusive right to either repair or replace the product with a “newly-overhauled” (NOH) device or new device, or offer a full refund of the flat rate of repair at its sole discretion. The same policy shall apply to software.
We are obligated to charge sales tax in any state where we maintain a branch or office. Currently, we are required to collect and remit sales/use tax in: AZ, CA, FL, GA, IL, KS, MI, MO, NC, NE, NJ, NM, NV, OH, OK, TX, UT, VA, VT, WA and WI. For these states, sales tax is charged on total merchandise plus shipping charges.

Step 2: Get an RMA number and arrange payment.
Call or email Product Support to request a Return Material Authorization (RMA) number and arrange payment. You will need to provide the device serial number (if applicable), a return shipping address and a daytime telephone number.

Phone: (800) 800-1020 or (913) 397-8200
Fax: (913) 440-8280
Email: Product Support

Step 3: Send Us the Device
Along with the RMA number, Product Support will give you a dock number to include in the shipping address. Ship the device (insured) to one of the following addresses. It is very important to include your RMA number and the assigned dock number.

Garmin International
1200 E. 151st St.
RMA Number (insert your RMA number here)
Dock Door (insert the dock number here)
Olathe, KS 66062 USA