Warranty Conditions of Garmin Products
- The device can be replaced within 7days* from the date of purchase under the condition set forth by the company only. No CASH refund in any case.
- The Garmin device warranty period is ONE year from purchased date and covers defects due to faulty design, workmanship or materials only.
- The accessory in package warranty period is 3 months from purchased date and covers defects due to faulty design, workmanship or materials only.
- If your device (GPS) is no longer compatible with new map version, we reserve the right to terminate the map update offering
- We reserve the right to change any condition without prior notice.
Remark * The device replacement can be done only with the same or more expensive model and customer must bring the returned COMPLETE product with all accessory to the purchasing date
Out of Warranty
Take the following steps to service an out-of-warranty product.
Step 1: Look up the repair rate.
We offer a complete factory overhaul of certain products. Select a product from the menu below to view the repair rate (aviation products are on FlyGarmin).. Rates include shipping and handling.
Note: Repairs have a 90 day warranty. If the product sent in is still under its original warranty, then the new warranty is 90 days or to the end of the original warranty, depending on which is longer.
Prices include complete factory overhaul to new required specifications and domestic ground shipment back to you.
Service policy and flat repair rates are subject to change without notice.
Rates are shown in U.S. dollars and apply to service in the U.S. only. If outside of the U.S., contact your local Garmin office for repair costs. For models not in the list above, call Product Support for service availability.
We reserve the right to make changes or improvements in our products from time to time without incurring the obligation to install such improvements or changes on equipment or items previously manufactured.
We retain the exclusive right to either repair or replace the product with a “newly-overhauled” (NOH) device or new device, or offer a full refund of the flat rate of repair at its sole discretion. The same policy shall apply to software.
We are obligated to charge sales tax in any state where we maintain a branch or office. Currently, we are required to collect and remit sales/use tax in: AZ, CA, FL, GA, IL, KS, MI, MO, NC, NE, NJ, NM, NV, OH, OK, TX, UT, VA, VT, WA and WI. For these states, sales tax is charged on total merchandise plus shipping charges.
Step 2: Get an RMA number and arrange payment.
Call or email Product Support to request a Return Material Authorization (RMA) number and arrange payment. You will need to provide the device serial number (if applicable), a return shipping address and a daytime telephone number.
Phone: (800) 800-1020 or (913) 397-8200
Fax: (913) 440-8280
Email: Product Support
Step 3: Send Us the Device
Along with the RMA number, Product Support will give you a dock number to include in the shipping address. Ship the device (insured) to one of the following addresses. It is very important to include your RMA number and the assigned dock number.
1200 E. 151st St.
RMA Number (insert your RMA number here)
Dock Door (insert the dock number here)
Olathe, KS 66062 USA